Terms of Service

1. Introduction

Welcome to GradeAid! GradeAid is a service provided by GradeAid (DK) (“we,” “us,” or “our”). We are dedicated to helping kids learn for real — no shortcuts, no cheating — while helping families find peace at home regarding homework.

By creating an account, subscribing to our Premium plan, or using our AI tutor services, you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you (the “User”) and GradeAid.

2. Eligibility & Parental Responsibility

Protecting children's safety is paramount to us. We adhere to the General Data Protection Regulation (GDPR) regarding the digital consent age.

2.1 Users Under 16

You are not permitted to create an account without verified consent from a parent or legal guardian.

• Verification Process: During registration, we require a parent's email address. The account will remain restricted until the parent verifies the account via the link sent to their email.
• Scope of Consent: By verifying the account, the parent or legal guardian explicitly consents to the processing of the Child's Data — specifically their Nickname, Grade Level, and the content of Chat Interactions — for the sole purpose of providing the AI tutoring service.

2.2 Parental Responsibility

If you are a parent or legal guardian, you are responsible for:

• Giving explicit consent for your child to use the service.
• Supervising your child's use of GradeAid.
• Ensuring payment of the subscription fees.
• Supervising that the “About Me” or chat inputs do not contain sensitive personal information (like home addresses).

3. The Service & AI Technology

3.1 Service Description

GradeAid provides an AI-powered educational interface designed to assist students with schoolwork, explain complex concepts, and offer study support.

3.2 Use of Google Gemini

To provide this service, we use the Google Gemini Large Language Model (LLM) as a third-party sub-processor.

• Anonymization: GradeAid takes an extra step for privacy. Before we send your child's question to Google, we strip away all personal identifiers and PII (Personally Identifiable Information). Google receives the content of the educational question, but not the identity of the child asking it.
• No Training on Data: GradeAid contractually prohibits Google Gemini from using any submitted educational questions or chat logs to train its general AI models.

3.3 Tailored Learning & Service Improvement

To provide a personalized educational experience, the AI utilizes specific inputs including the child's Nickname, Grade Level, and the content of Chat Interactions.

3.4 Gamification and Virtual Rewards

GradeAid utilizes a “Gamification” system (e.g., coins for virtual pets) to encourage study habits.

• No Monetary Value: Virtual coins, pets, or other digital rewards have no real-world monetary value.
• Non-Transferable: Virtual items are non-transferable and non-refundable.
• Revocation: We reserve the right to revoke virtual rewards at any time.

3.5 Accuracy Disclaimer

Generative AI can sometimes produce confident but factually incorrect answers (“hallucinations”). GradeAid is a tool for support, not a substitute for a certified human teacher.

3.6 EU AI Act

We acknowledge that AI systems used in education may be classified as “High-Risk” under European AI regulations. GradeAid is committed to operating under the highest safety and quality standards.

4. Subscription, Fees, and Payments

• Pricing: 99 DKK per month (VAT included).
• Payment Processing: We use Stripe. We do not store your full credit card details.
• Automatic Renewal: Your subscription automatically renews each month unless cancelled.
• Cancellation: Cancel anytime via account settings. Access continues until the end of the billing period.
• Right of Withdrawal: Because your subscription grants immediate access, you expressly agree to waive your 14-day right of withdrawal.

5. Data Protection & Privacy

5.1 Information We Collect

• Parent's email address
• Child's data: Nickname, grade level, and chat interactions
• Cookies for login sessions

5.2 Special Category Data

You strictly agree not to input Special Category Data (GDPR Article 9), such as medical diagnoses or health data, into the chat interface.

5.3 Legal Basis for Processing

• Consent: By verifying the account.
• Contract: To fulfill the subscription service.
• Legitimate Interest: To improve AI safety.

5.4 Data Retention

Chat logs are retained for a maximum of 90 days before permanent deletion or full anonymization.

5.5 Your Rights (GDPR)

Contact privacy@gradeaid.ai to exercise:

• Right to Access: Get a copy of your data.
• Right to Erasure: Request permanent deletion.
• Right to Portability: Get your data in JSON/PDF.

6. User Code of Conduct

You agree strictly NOT to:

• Bully or Harass: Use the platform for mean, threatening, or abusive behavior.
• Cheat: Use the AI to write essays or solve exams that you pass off as your own work.
• Exploit Gamification: Hack or manipulate the rewards system.
• Jailbreak: Attempt to manipulate the AI into generating illegal, sexual, or violent content.
• Share Accounts: Share login credentials with others outside your household.

GradeAid reserves the right to suspend or terminate any account that violates these rules without refund.

7. Intellectual Property

• Our Rights: GradeAid, the logo, the software code, and the system prompts are our intellectual property.
• Your Rights: You retain the rights to your text inputs. You grant us a worldwide, non-exclusive license to use them solely to generate AI responses.

8. Limitation of Liability

The Service is provided “AS IS” and “AS AVAILABLE.” GradeAid's total liability shall not exceed the total amount paid in the twelve (12) months preceding the claim (or 99 DKK for new users).

9. International Transfers

Your anonymized data may be processed by Google Gemini servers outside the EEA. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

10. Modifications to Terms

We may update these Terms from time to time. We will notify you of significant changes via email. Continued use of GradeAid signifies acceptance of the new Terms.

11. Governing Law & Dispute Resolution

• Governing Law: Laws of Denmark.
• Complaints: Lodge a complaint with the Danish Data Protection Agency (Datatilsynet).
• Venue: City Court of Copenhagen (Københavns Byret).
• ODR Platform: EU Online Dispute Resolution